Shipping & Returns Policy

At PALMA, it's a pleasure to ship our creations to jewelry lovers both near and far.

We ship worldwide from Peru.

Please note:

Shipping charges outside of Peru do not include taxes or duties. These are the responsibility of the recipient and may include, but are not limited to: customs duties, foreign taxes, or any other fees imposed by the destination country.

Rates will be calculated at checkout.

If your country isn't listed or you need express shipping, get in touch with us. We'll find a way.

Delivery Time

Every PALMA piece has its own rhythm. Delivery times are estimated from the day your payment is confirmed.

What to Expect

Once your payment is confirmed, we'll contact you via phone and/or email to coordinate:

  • Estimated delivery date and time
  • Details of the person who will receive the package

Before It Ships

Right before we pack your order, we'll take a photo of your piece and send it to you by email or WhatsApp—because we know you'll want a sneak peek.

Shipping Info

All packages are shipped via DHL. Once your order is on the move, we'll send you a tracking code so you can follow its journey.

We currently ship to:
Peru, USA, and Europe.

Shipping to other countries? Reach out to us. We'll make it happen.

Note: International orders may be subject to additional fees.

Security Measures at the Time of Delivery

Pick-Up Option

We can schedule a delivery appointment at our showroom:
Miraflores: Calle Francisco de Paula Ugarriza 670

You must provide the full name and ID number (DNI or CE) of the person who will collect the piece.

Delivery Process in Peru

To ensure your piece arrives safely:

  • We will request the ID of the person authorized to receive the order.
  • Upon delivery, we will photograph the recipient and their ID.
  • You will be required to sign the Delivery Guide.
  • The Sales Slip or Invoice will be emailed to you.

Important:

  • If the buyer or the authorized person is not present at the time of delivery, the order will not be delivered. Please contact the PALMA Team at info@palma.com.pe to reschedule.
  • If the product is not received after two delivery attempts, it can be picked up at our Miraflores showroom (Calle Francisco de Paula Ugarriza 670) by prior arrangement.
  • Whether delivered to your home or picked up at the store, please check the condition of the product upon receipt. If no claim is made at that moment, it will be understood that the product was received in perfect condition.

Returns & Exchanges

Because every PALMA piece is personal, returns or exchanges do not apply to unique pieces. For all other pieces, exchanges or returns are possible within 7 calendar days from the date of purchase.

How to Request an Exchange or Return

  1. Send an email to info@palma.com.pe with the reason for the exchange or return.
  2. Include your Order Number in the subject line.
  3. We will get back to you within 5 business days.
  4. Only the original buyer may request the exchange or return.

Conditions

  • Items must be returned in the same condition as delivered—unworn, with original cases, pouches, manuals, or guides.
  • Before we approve the exchange or return, all items will be inspected. Diamonds will be tested for authenticity and stones will be checked for condition.

Exchanges (Peru only)

Clients in Peru may schedule an appointment at our showroom in Miraflores:
Calle Francisco de Paula Ugarriza 670, Monday to Friday, 10:00 am – 6:00 pm.

Returns

A return will be accepted only if:

  • The product does not match the description or is defective.

Important: We do not offer refunds. Instead, you will receive a Credit Note valid for 6 months.

For international customers, returns are accepted at the buyer's expense, including all duties and taxes.